Warranty & Complaints

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing support@bykilic.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www. webshopkeur.nl/kennisbank/consumenten/geschil/ . From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.

Cooling off period / Return

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

You can return your order free of charge to

ByKilic Beauty & Essentials
Attn webshop Return
Answer number 255
1440 VD Purmerend

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount. You can use our return number free of charge to return your order. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at support@bykilic.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

Product Exchange?

Do you want to exchange your product? That's no problem at all. You can contact support@bykilic.nl for this. However, you bear the costs for returning the product yourself.

I have provided the wrong delivery address!

Accidentally entered the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.